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Author page: Press secretary

experience mapping

Experience mapping: a tool for improving personalisation

Why companies need to use experience mapping In a fiercely competitive marketplace, regularly improving the customer experience is critical. Companies are looking for an integrated approach to increase loyalty and encourage customer interaction. In this context, experience mapping is an effective tool for identifying and capturing key customer interaction points. An experience map visually represents…

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video through animals' eyes

A team of scientists has presented video through animals’ eyes

Special equipment can capture video through animals' eyes Advanced technology is allowing people to relive experiences previously thought to be inaccessible. British researchers from the University of Sussex collaborated with American scientists from the Hanley Colour Laboratory. They have learned how to create videos through animals' eyes. Scientists have developed a camera system that transmits…

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